Notices
Update, Water services are restored. (6/3)
Water was restored around 11:30. Thank you for your understanding!
School Street water shut off (6/3)
Due to an emergency repair, the water on school street has been temporarily shut. Service will be restored ASAP. Sorry for the inconvenience.
What are those markings? Marking curb boxes (5/4/2026)
As part of the GIS mapping of the system we are locating all service curb boxes. If you have an issue with your water line that is the first place we would look to isolate your house. You may notice blue spray paint in your yard marking its location, and on the roadway as well. You may even notice us locating the curb boxes. Say hi and we can answer any questions. Want to know more about curb boxes, see below.
As shown in the diagram, the curb box is an access point to operate the curb stop, a valve, in the service line. The curb box, curb stop, and section of the service line connecting to the water main are owned by the water district. The section of service line beyond the curb stop going into the home or business are owned by the property owner. Ideally, the curb box will sit flush with the ground, but sometimes they are buried or protrude due to changes over time in lawn management.
Help us: Report Water Leaks! (4/12/2026)
Please help the Water District identify leaks in service lines. Even small leaks can lead to significant water loss over time and may increase your bill or cause damage to your property or town roads. Under the high pressure of water mains a tiny hole will amount to thousands or tens of thousands of gallons of water lost each day. If you see areas of wetness during a dry spell, or an unusually green section of lawn, report that observation to the water district immediately (413) 537-5030. Thank you.
Lead Service Line Inventory (3/20/2026)
All public water systems in the US are undertaking a complete survey of the service lines throughout their distribution system. This is the first phase of identification and replacement of any lead service lines that may be present. You may have received a letter or door hanger related to this effort if we do not have adequate records for your service. We appreciate the prompt replies we have received by most of those we have reached out to. If you have been contacted by us on this matter but not reached out to us, please do so as soon as possible so we can complete our records and move on to planning for the next phase.
Water Meter Replacement (3/20/2026)
We are in a multi-year process of replacing old manually-read water meters with cellular serviced meters. Meters become inaccurate as their expected lifespans are exceeded and require replacement. The new meters will not only ensure accurate service delivery, but will aid us in identifying leaks in your system that are costing you more. You will receive prior notification when we are approaching your upgrade time. We will require access to your current meter to perform the work, normally located in a basement or crawlspace.
System Mapping
With the assistance of the Mass Rural Water Association (MassRWA), the Water District is in the process of mapping our entire water system using GPS. By collecting precise location data for pipes, valves, hydrants, and other infrastructure, we are creating an accurate digital GIS map of the system. This mapping improves our ability to quickly locate and operate equipment during repairs, emergencies, or maintenance, which can reduce service disruptions and response times. It also helps us better plan future upgrades and identify potential issues before they become problems. Ultimately, this effort will lead to a more efficient, reliable water system and improved service for our customers.